Interactive Intelligence provides the most innovative call center software and IP telephony products and services available.
For the contact center, the enterprise
and the remote and mobile workforce, our standards-based all-in-one IP
platform unifies every aspect of business communications. For ACD
routed multimedia interactions, feature-rich IP PBX functionality, screen and call recording, outbound dialing, voice and unified messaging, and more - we align your business communications into one powerful solution.
From our call center software - including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, enterprise messaging, voicemail replacement,
and customer self-service, Interactive Intelligence offers a flexible,
easy-to-manage alternative to proprietary, hardware-centric solutions.
At Interactive Intelligence, it’s what we do.
Contact Center Solutions
Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-premise or as a hosted service, that's
both innovative and agile. Our contact center solution is innovative in
its all-in-one, open standards architecture for multi-channel
interactions as well as SIP and VoIP. Agile in its unified application
suite for every aspect of the customer experience. And complete… in
that you get everything required in a contact center solution to
improve performance throughout your operation.
- Hosted SaaS or premise-based contact center solution
Different contact centers have different needs. Interactive
Intelligence helps you pick the right contact center solution by
offering our all-in-one solution as either a premise-based solution or
as a hosted Software as a Service (SaaS) offering, both easily scalable
from 25 - 5,000 agents. Your choice.
Enterprise Messaging Solutions
Interactive Intelligence, with its award-winning enterprise unified messaging solution,
Messaging Interaction Center (MIC), offers
a flexible all-in-one application suite for voice mail, unified
messaging and enhanced messaging, built on a single pre-integrated
platform that scales from 100 user mailboxes to hundreds of thousands.
Its unified messaging solution is an open standards platform also
architected for SIP-networked voice over IP (VoIP), allowing
organizations to reach from one office to locations, mobile users,
customers and suppliers around the globe.