White Papers

Unified Communications White Paper

Learn more about Unified Communications and how users and businesses can achieve next-generation benefits.
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Unified Communications Pocket Guide

This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy. [ More... ]

IP Telephony From A-Z by ShoreTel

A complete IP telephony eBook [ More... ]