The Contact Center† is an essential component to your business. Zultys offers advanced Contact Center functionality integrated directly into the MX30 and MX250 IP-PBX systems allowing businesses to rapidly establish Contact Centers to deliver improved service to their customer base.
Zultys provides automatic call distribution capabilities with all deployments and an advanced contact center as a licensed feature. Advanced operator and attendant features are also included. When combined with the integrated Automated Attendant and Interactive Voice Response capabilities, a company's complete contact center and telephony requirements are covered by a single 'All-in-One' solution.
Key features include:
- Scales from 2 to 240 active agents (1000 configurable) ensuring the system you purchase today will be able to support your business tomorrow
- Real-time statistics and agent monitoring facilities allow contact center supervisors to closely monitor agent performance
- Support for local and remote agents ensures efficient usage of staff resources
- Dedicated voicemail and fax mailbox for each call center queue allows agents to rapidly respond
- On-demand and continuous Call Recording for staff training, performance monitoring and legal requirements (e.g. Sarbanes-Oxley, financial trades)
- Call Attached Data screen pops/pull-down menu for call wrap-up and account codes
- ScreenDial™ allows Agents to call directly from CRM/EHR, websites and other applications such as Word, Excel, etc.
- Announcement of "Position in Queue" and "Expected Wait Time" messages keep callers updated on their progress
- Flexible in-queue announcement options allow callers to be greeted with promotional messages
- Flexible queue management capabilities ensure calls are routed in the most efficient manner
- Powerful Interactive Voice Response (IVR) system supporting web services integration to back end business systems. Application examples:
- Telephone ordering system including credit card processing
- Real-time Text-to-Speech (TTS) playback of dynamic announcements to callers
- Bank account balance checking
Please complete the Contact Us form, or call us directly, to request details so that we may evaluate your business requirements and propose a solution tailored to your needs.
†The terms Contact Center and Call Center are used interchangeably.